Introduction

SkyHighLiving.co.za (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Security and Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

Information We Collect

We collect personal and non-personal information when you use our website, including but not limited to:

  • Personal Information: Name, email address, phone number, physical address, and payment details.
  • Non-Personal Information: Browser type, IP address, device information, and website usage data.

How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.
  • To provide customer support.
  • To send you updates about your orders and promotional materials (with your consent).
  • To improve our website and user experience.
  • To comply with legal obligations.

Sharing of Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers for purposes such as:

  • Payment processing.
  • Delivery and logistics.
  • Website hosting and maintenance.
  • Legal compliance and law enforcement requests.

Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission.
  • Firewalls and intrusion detection systems.
  • Regular security assessments and updates.
  • Restricted access to personal information.

Your Rights

Under POPIA, you have the right to:

  • Access your personal information.
  • Request correction or deletion of your data.
  • Object to the processing of your data.
  • Lodge a complaint with the Information Regulator if you believe your rights have been violated.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. 

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. Please review their privacy policies before providing them with your information.

Updates to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests related to this policy, please contact us at:

  • Email: sales@skyhighliving.co.za

Governing Law

This policy is governed by the laws of South Africa, and any disputes arising from it shall be resolved under South African jurisdiction.

Last Updated: 9 January 2025

By using our website, you agree to the terms outlined in this Security and Privacy Policy.