Website & Privacy Policy

Sky High Living (skyhighliving.co.za) values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

By using our website, you agree to the terms outlined in this policy. We encourage you to read it carefully and contact us if you have any questions.

We collect personal and non-personal information when you use our website or place an order, including but not limited to:

We use your information only for legitimate purposes, including:

• Processing and fulfilling your orders
• Providing customer support and responding to enquiries
• Sending order updates and, with your consent, promotional communications
• Managing wholesale and trade accounts
• Improving our website and overall user experience
• Complying with legal and regulatory obligations

We will never use your information for purposes other than those listed above without your prior consent.

We do not sell or rent your personal information to third parties. We may share your information only with trusted service providers for the following purposes:

• Payment processing
• Delivery and logistics (courier partners)
• Website hosting and maintenance
• Legal compliance and law enforcement requests where required by law

We implement industry-standard measures to protect your personal information from unauthorised access, loss, or misuse, including:

• Secure Socket Layer (SSL) encryption for all data transmission
• Firewalls and intrusion detection systems
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

As a data subject under POPIA, you have the following rights:

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device.

You can choose to disable cookies in your browser settings at any time. Please note that disabling cookies may affect certain functionality on our website, such as keeping items in your cart or staying logged in to your account.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by South African law. Once your information is no longer needed, it will be securely deleted or anonymised.

Order records and invoices may be retained for a minimum of 5 years in accordance with South African tax and financial regulations.

Our website may contain links to external websites, including payment providers, social media platforms, and courier tracking pages. We are not responsible for the privacy practices or content of these third-party websites.

We encourage you to review the privacy policies of any external sites before providing them with your personal information.

We reserve the right to update this policy at any time. Changes will be posted on this page and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

This policy is governed by the laws of the Republic of South Africa. Any disputes arising from this policy shall be resolved under South African jurisdiction in accordance with POPIA and applicable legislation.

If you have any questions, concerns, or requests related to this policy or your personal information, please contact us: