Order Collection & Refund Policy - skyhighliving.co.za

Order Collection & Refund Policy

Kindly note: We are not delivering directly at this stage.

Last Updated: February 2025

1. Order Collection Policy

1.1. Order Processing & Collection

Orders are processed within 1-2 business days after payment confirmation.
If you have paid via EFT, the order will only be processed after payment has been reflected in our account, please use your order number as the reference.
Customers will receive an email when their order is ready for collection.
Orders must be collected from 369 Umgeni Road, Greyville, Durban, 4001 during business hours:
- Monday – Friday: 9:30 am to 4:30 pm
- Saturday: Closed
- Sunday & Public Holidays: Closed

1.2. Collection Requirements

Bring a valid order confirmation (sent via email) and proof of ID when collecting.
If someone else is collecting on your behalf, please notify us in advance and ensure they bring a copy of the order confirmation.

1.3. Order Holding Period

Orders must be collected within 7 days of notification.
If not collected within this period, the order may be cancelled and refunded (minus any admin fees, if applicable). We will try our best to get hold of you using your South African mobile number.

2.1. Returns & Eligibility

Returns are accepted within 7 days of collection if the item is:
- Unused, in original packaging, and in resellable condition.
- Accompanied by a receipt or proof of purchase.
To request a return, contact us at 369 Umgeni Road, Greyville, Durban, 4001 during business hours:

2.2. Non-Returnable Items

2.3. Refund Process

Approved refunds will be processed within 5-10 business days to the original payment method.
Refunds will not be issued for uncollected orders after 7 Days unless pre-arranged.

2.4. Exchanges

Defective or damaged items can be exchanged within 7 days of collection, subject to stock availability.