Order Collection & Refund Policy

Orders are processed within 1–2 business days after payment confirmation. EFT payments are processed once funds reflect in our account — please use your order number as the payment reference.

We ship nationwide via courier. Standard delivery to major cities is R90. Delivery typically takes 2–4 business days after dispatch. You will receive a tracking notification once your order has been dispatched.

For wholesale clients, delivery terms and costs are confirmed at the time of order based on volume and destination.

Collection is available from our Greyville premises by appointment. Please bring your order confirmation email and a valid ID. If someone is collecting on your behalf, notify us in advance and ensure they have a copy of the order confirmation.

Orders awaiting collection must be collected within 7 days of notification. After this period we will attempt to contact you using your South African mobile number. If uncollected, the order may be cancelled and refunded minus any applicable admin fees.

Returns on retail orders are accepted within 7 days of collection or delivery, provided the item meets the following criteria:

• Unused, in its original packaging, and in resellable condition
• Accompanied by proof of purchase

To initiate a return, contact us at sales@skyhighliving.co.za or WhatsApp us on +27 68 938 5513 during business hours.

All wholesale and bulk orders are subject to agreed terms confirmed at the time of purchase. Returns on wholesale orders are evaluated on a case-by-case basis.

• Used or damaged items (unless defective upon receipt)
• Clearance or sale items
• Wholesale orders returned due to change of mind

If you receive a defective or damaged item, contact us within 48 hours of collection or delivery with photos and your order number. Defective items will be exchanged subject to stock availability, or refunded at our discretion.

Approved refunds are processed within 5–10 business days to the original payment method. Refunds will not be issued for uncollected orders after 7 days unless pre-arranged.